We're excited to announce that 章琦玮 - Zhang Qiwei has just published "Rigid Customer Service", a new Intermediate level Mandarin Chinese lesson, on Language Mentor! 

Lesson Script

 Announcer:


Rigid Customer Service
Si3ban3 De Ke4fu2
死板的客服

Yuki:

My cell phone is lost, ...
Wo3de shou3ji1 diu1le, ...
我的手机丢了,……

I'd like to - suspend service - keep number.
wo3 xiang3yao4 ting2ji1 bao3hao4.
我想要停机保号。

Customer Service:

I need your passport or ID card.
Wo3 xu1yao4 ni3de hu4zhao4 huo4zhe3 shen1fen4zheng4.
我需要你的护照或者身份证。

Yuki:

My passport was lost with my cellphone.
Wo3de hu4zhao4 gen1 wo3de shou3ji1 yi1qi3 diu1 le.
我的护照跟我的手机一起丢了。

I don't have an ID card.
Wo3 mei2you3 shen1fen4zheng4.
我没有身份证。
Note: in China, only Chinese citizens over sixteen years old have Chinese ID card.

But I have my student ID.
Dan4shi4 wo3 you3 wo3de xue2sheng1zheng4.
但是我有我的学生证。

Look.
Ni3 kan4.
你看。

Customer Service:

Student ID - not okay.
Xue2sheng1zheng4 bu4xing2.
学生证不行。

Need passport - can verify your identity.
Yao4 hu4zhao4, neng2 zheng4ming2 ni3 de shen1fen4.
要护照,能证明你的身份。

Yuki:

Student ID should be OK.
Xue2sheng1zheng4 ke3yi3 de.
学生证可以的。
Note: Literally... student ID ~ able to ~ de

Customer Service:

I'm sorry, not okay, ...
Bu4hao3yi4si, bu4xing2, ...
不好意思,不行,……
Note: In this context, "bu4hao3yi4si" is used to convey "I'm sorry"; a more literal translation would be "I'm embarrassed".

just can be passport or ID card.
zhi3neng2 shi4 hu4zhao4 huo4zhe3 shen1fen4zheng4.
只能是护照或者身份证。

Yuki:

You - really rigid.
Ni3 zhen1 si3ban3.
你真死板。

Customer Service:

I'm not rigid, this is the rule.
Wo3 bu2 shi4 si3ban3, zhe4 shi4 gui1ding4.
我不是死板,这是规定。

Yuki:

You look, ...
Ni3 kan4, ...
你看,……

my student ID has my photo on it, ...
wo3de xue2sheng1zheng4 shang4 you3 wo3de zhao4pian4, ...
我的学生证上有我的照片,……

also has my major, ...
hai2you3 wo3de zhuan1ye4, ...
还有我的专业,……

also has my enrollment time.
hai2you3 wo3de ru4xue2 shi2jian1 ne.
还有我的入学时间呢。

Customer Service:

So when you passed customs - used your student ID?
Na4 ni3 guo4 hai3guan1 de shi2hou yong4 de xue2sheng1zheng4 ma?
那你过海关的时候用的学生证么?

If your bank card - lost, ...
Yao4shi4 ni3 yin2hang2 ka3 diu1 le, ...
要是你银行卡丢了,……

go to the bank - do loss report, ...
qu4 yin2hang2 ban4 gua4shi1, ...
去银行办挂失,……

your student ID also - effective?
ni3de xue2sheng1zheng4 ye3 you3xiao4 a?
你的学生证也有效啊?

I have to make sure that you are this number's user, ...
Wo3 yao4 que4ding4 ni3 shi4 zhe4ge4 hao4ma3 de shi3yong4 zhe3, ...
我要确定你是这个号码的使用者,……

only then - can help you - suspend service - keep number.
cai2neng2 bang1 ni3 ting2ji1 bao3hao4 a.
才能帮你停机保号啊。

You don't have an ID card, ...
Ni3 mei2you3 shen1fen4zheng4, ...
你没有身份证,……

only a passport is - approved ID document.
zhi3you3 hu4zhao4 cai2shi4 bei4 ren4ke3 de shen1fen4 zheng4jian4.
只有护照才是被认可的身份证件。

Yuki:

But my passport also lost.
Na4 wo3 hu4zhao4 ye3 diu1 le.
那我护照也丢了。

Customer Service:

Then you have to go - local police station - apply for a temporary residence permit.
Na4 ni3 yao4 qu4 pai4chu1suo3 ban4 ge4 zan4zhu4zheng4.
那你要去派出所办个暂住证。

Yuki:

Oh, Okay.
O1, hao3 ba.
哦,好吧。


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